Our People
Bernicia is a caring organisation committed to quality services, affordable homes and working together to build confident communities. To do this our board members, staff and tenants work together to ensure our ambitions and plans are delivered.
It is important that we have a well trained, dedicated and productive staff to deliver the standard of services expected by our customers. We involve and develop staff to do their jobs through appraisals, internal and external training, vocational courses, staff newsletters, Investors in People, Investors in Excellence, and staff conferences.
We seek to provide excellent terms and conditions of employment and a pleasant working environment as we believe these assist us in providing the range of high quality services designed to meet customers’ needs.
Executive Management Team
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Bill Heads
Group Chief Executive
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John Johnston
Deputy Group Chief Executive
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Andrea Malcolm
Director, Retirement & Supported Housing
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Jeannie McMillan
Director, Housing Services
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Stephen Eltringham
Director, Property & Estate Services
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Mike Smith
Executive Director, Resources
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Our Teams
| Executive Support |
Human Resources |
| Strategy and Support |
Development and Regeneration |
| Organisational Development |
Retirement and Supported Housing |
| Allocations Housing Officers |
Community Investment Officers |
| Income Housing Officers |
Neighbourhood Services Management Team |
| Tenancy and Estate Services Housing Officers |
Finance |
| ICT |
Business Assurance |
| Customer Services |
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