Resident Involvement
As a customer driven organisation we consider it essential to assess the services we provide through our residents eyes, to ensure we provide the right services to the highest standards, increasing our accountability to customers and improving their quality of life. We expect that by involving residents in developing and scrutinising services we will increase customer satisfaction, resulting in the continuous improvement of our effect and efficient and therefore value for money.
To achieve our tenant involvement objectives we will;
- Offer a choice and opportunity to be involved in the way services are developed and delivered
- Empower participants to contribute confidently and effectively
- Increase tenant’s confidence that their views are taken into account
- Improve value for money in services by streamlining activities and effectively using resources.
Click
here for our Resident Involvement service leaflet.
Who do I speak to?
Our Resident Involvement Officers are here to help you get involved in a way that suits you.
If you would like some advice on how to get involved or what type of involvement might be best for you please contact us on 0844 800 3800 or email: getinvolved@bernicia.com