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FAQ's
What is a Housing Association?
A Housing Association is a not-for-profit organisation whose main business is providing affordable homes to rent.
Where are your Properties? Wansbeck Homes operates in South East Northumberland and has properties located in and around the townships of Bedlington, Guide Post, Ashington and Newbiggin.
What types of property do you provide? Wansbeck Homes provides a wide range of property types including sheltered accommodation and bungalows for elderly persons, family housing and accommodation for single people.
Can you make it easier for me to access your services? Wansbeck Homes actively seeks to make services accessible. We have a lo-call number for general enquiries and a freephone telephone number for reporting repairs. We can also be contacted by email, or in person at our local Area Housing Offices and in writing. In addition to this where possible we will adjust our services to meet individual needs, examples of this include providing information in large print, translation and interpretation services and hearing induction loops.
How do I apply for a home?
You will need to complete an application form. You can complete a form on line by clicking here or the form can be downloaded from here or ring our customer services tteam on 0844 800 3 800.
Alternatively you can request a form in person from any of our local Area Housing Offices or by email to enquiries@Wansbeckhomes.co.uk
When I submit my application, will I need to provide any other documents? We may ask you to provide extra information so that we can verify your eligibility and assess your application. This could include:
Proof of identity for all household members
Proof of current address
Evidence of your right to reside in the UK if you are not a British Citizen
Proof of pregnancy
References from your existing or previous landlord
We will tell you what documents to provide and when to provide them. All documents provided must be originals, up to date and valid.
What happens if I do not provide the required documents?
Providing you are eligible to join the register and your form has been properly completed, we can accept your application but may not be able to assess it properly. This could result in you not being awarded the proirity you need.
Can you refuse to accept me onto the Housing Register? There are some people who are not eligible to be included on the Housing Register. These are:
• Certain people who are subject to Immigration Control under the 1996 Asylum and Immigration Act.
• Certain people from abroad who are not subject to immigration control but who are not habitually resident in the UK, the Channel Islands, the Isle of Man or the Republic of Ireland.
• People (including members of their household) who have been guilty of unacceptable behaviour that makes them unsuitable to be a tenant.
Further information about eligibility is available from Northumberland’s Common Allocation Policy.
Do I need to renew my application each year?
Yes, once a year, normally on the anniversay of your application you will be sent a review form, which you must complete and return within 28 days. If you fail to return the form we will write and tell you that your application has been cancelled.
ASSESSMENTS
How long will I stay in the same band?
You may normally only remain in Band P for 3 months, however if you are in band P and we agree that you are homeless, you will only have 28 days to bid for a home. After this your application will be reviewed to decide whether it continues to warrant such a high level of priority. If you are in Bands 1, 2 or 3 you will remain in that band unless your circumstances change and your application is awarded a different level of priority.
What if my circumstances change?
It is very important that you tell us of any changes in your circumstances so that we can amend your application. We will tell you if this results in your application moving to a different band. If you move into band P the date used will be the date you move into that band. If you move into band 1, 2 or 3 the date used will be the date that you were accepted onto the housing register.
What if someone in my household has a medical condition?
If someone in your household has a medical condition you will be asked to complete a Medical Assessment form. We may ask for supporting documents from the professionals who are involved in your care and we may contact your GP or Consultant or other professionals for further information. Your application will then be assessed based on this medical information and you will be advised if your priority has changed.
What if I disagree with a decision you have made?
If you disagree with any of the following decisions you can request a review:
• You are not eligible to join the housing register
• You are not eligible for an offer
• Your application has been cancelled other than at your own request
• You think that you have been placed in the wrong band or given the wrong priority date.
To request a review you must contact your local Northumberland Homefinder office within 21 days of the date you are notified of the decision. You may provide additional information in writing that you wish to be taken into account when the review is carried out. You will normally be advised of the outcome of the review within 8 weeks. You may not request a further review.
What if I become homeless?
Households who are homeless or threatened with homelessness will be dealt with outside the scheme. You should contact the Homelessness team to arrange an interview to discuss your circumstances.
ADVERTS
How often are properties advertised?
Properties available for rent are advertised weekly (there will not usually be any properties advertised at Christmas). As soon as we are given formal notice that a property is due to become vacant we will advertise it.
What if I am having difficulty in finding out about the properties that you have available?
You should contact your local Northumberland Homefinder office who will be able to offer you support if you need it.
BIDDING
Can I bid for properties in any area of Northumberland?
Yes. As long as you meet the eligibility criteria, you can bid for any of the advertised properties, regardless of their location. Some properties may be subject to certain conditions, such as disabled adapted properties or properties in rural areas. If this is the case, we will clearly state the conditions in the advert.
How long will I have to bid for a property?
Bids can only be placed during the advertising cycle i.e between 00:00 on Thursday and 23:59 the following Monday.
Will I know how many other people are interested in the same property?
Yes, when you bid for a property you will be able to see where you are in the queue. This is likely to change frequently due to other people bidding for the same property.
Can I withdraw my bid once it has been accepted?
Yes, you can withdraw your bid at any time before bidding closes.
OFFERS
How do you decide who is offered a property?
Once the closing date for bids has passed a shortlist of interested applicants is drawn up. The shortlist is in order of eligibility according to the criteria stated in the advert details for that property and the priority band and housing register registration date of the applicant. The applicant at the top of the list will normally be offered the property.
If my bid is successful, can the landlord refuse to let it to me?
You may not be invited to view the property for the following reasons:
• You owe rent or have other housing related debts
• You are a Council or Housing Association tenant and legal action has been taken against you because you have broken your tenancy conditions
• You have sufficient resources to solve your own housing problems
• You have not provided the required documentary evidence to support your application by the date given
• Your circumstances have changed and this results in a reduction in your level of priority.
• You have provided incorrect or misleading information, which has resulted in your application being awarded a higher priority than it deserves
• You do not meet the specific requirements of the property (which will be clearly stated in the advert).
If I am offered a property, will I be able to view it before making up my mind?
Yes. You will be given an opportunity to view the property and decide whether you would like to accept it.
What if I don’t like the property when I have seen it?
You will not normally be penalised for refusing a property that you have been offered and will still be able to express interest in properties that become available.
How do I make a complaint ? Complaints can be made by phone, email or post or by visiting your area housing office. We will make every attempt to resolve your complaint at this stage but if you are still unhappy with our response or the steps taken you can make a formal complaint by contacting the manager of the area of service you are complaining about. You will receive a letter acknowledging your complaint and a copy of our complaints policy in 5 working days and a full response within 10 working days. Download our Complaint Form in pdf format. Full details can be viewed within our Complaints Leaflet
