Translations

Our accessibility strategy sets out the organisation’s stance with regard to making information and services accessible to those with particular needs. It gives details about what we do at present to meet those needs and what we want to do to improve accessibility.

All our publications can be made available on request in large print, braille or on audio tape and in the following languages:

We are committed to:

• ensuring, by a variety of means, that our tenants are aware of what we can do to make information and services accessible to them.
• providing information in other languages, as needed, through translation/interpretation services and on our website
• producing documents in different formats as required
• using qualified interpreters when providing services to people who cannot communicate in English or to people who have hearing impairments
• meeting individual communication needs, by getting to know our tenants' individual needs and keeping a database on the preferred methods of communication and other needs for each resident
• making sure contractors are aware of, and provide, accessible services to our tenants
• ensuring our offices and communal areas of blocks for older people are accessible to people who have physical impairments
• offering support to tenants with particular needs to ensure they can access our services, including referrals to partner organisations where the need cannot be met in-house
• training our staff on accessibility guidance and the need to provide a culturally sensitive service, to produce information in plain English and in different formats